Create an order with us, browse our product range and select the item you want. The choose your custom specs (size, material, finish), and Add To Basket. After checkout, upload your artwork to finalise the process.

We accept major cards through Stripe (Visa and Mastercard). For customers with dedicated account managers, credit accounts may be an option.

• Express Orders: Payment and Artwork must be made/approved by 10:00am.
• Standard Orders: Payment and Artwork must be made/approved by 3pm.

• Before artwork approval: You can email/call to change specs or make payments.
• After artwork approval: You must cancel and re-order to change specs. You can still upgrade turnaround times until the job hits the press.

If a payment fails, take a screenshot of the error and email it to our sales team at orders@somprints.com. We can process payments manually via a payment link to keep your order moving.

• Custom Quotes: If our website doesn’t show the specific size or quantity you need, use the "Request a Quote" button on the product page or in your Account Area. Most quotes are returned within one working day.
• Validity: All quotes are valid for 30 days.
• VAT Charges: While many items like brochures are zero-rated, any artwork featuring a redeemable offer (like "10% off with this flyer") or a form to fill out makes the item taxable. Our Artwork team checks every file and will pause production to collect VAT if necessary.

• Fixing Artwork Errors: If you spot a mistake, use the "Re-upload" button in your dashboard. If the status is "In Production," call us immediately; if the machines have already started, no further changes can be made.
• Machine Selection: You cannot choose a specific printing press. To ensure efficiency, jobs are grouped (ganged) and routed to the best available machine, all of which are calibrated to the same color standards.

• Express: Delivered the next business day (if approved by 3pm).
• 1 Working Day: Ready for delivery one full business day after approval.
• 3-4 Working Days: Dispatched within 3 to 4 business days.
• Note: While the factory runs 24/7 (including weekends), couriers only deliver Monday through Friday.

• Order Tracking: Monitor your progress via the "My Orders" section in your account. You will also receive automated email alerts at key milestones (Confirmation, Dispatch, and Out for Delivery).
• Rush Options: If you need a guaranteed early arrival, you can upgrade to a pre-noon delivery (8:00am -12:00pm) for an additional fee.